Refund policy
At Bamboo Splash, we want you to be happy with your purchase. We carefully check every order before it leaves us, but occasionally something may go wrong.
If you have received an incorrect or faulty item, please contact us and we will do our best to resolve the issue quickly and fairly.
Hygiene & Underwear Products
For hygiene and safety reasons, cloth nappies, swim nappies, training pants, reusable menstrual products, nursing pads and other intimate or underwear products cannot be returned or exchanged due to change of mind, incorrect sizing or simply because you no longer want the item.
These products are considered personal-use or intimate items and must remain brand new and unused to protect the health and hygiene of all our customers.
We do not resell returned nappies or intimate products.
Please choose your size and product carefully before placing your order.
If you are unsure about sizing or which product is right for you, please contact us before ordering and we will be happy to assist.
Incorrect or Missing Items
We carefully pack and check every order, but mistakes can occasionally happen.
Please check your order as soon as it arrives.
If you have received:
- An incorrect product
- An incorrect size or colour
- A missing item
- An item that does not match your order
please contact us within 48 hours of delivery.
We may ask you to provide photographs of the item and your parcel so that we can investigate the issue and arrange the appropriate solution.
Faulty or Damaged Products
All Bamboo Splash products are checked before dispatch. However, if you believe your product has a manufacturing fault or arrived damaged, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photographs or videos showing the fault
- Photographs of the packaging where relevant
We will assess the issue and, where the problem is confirmed to be a manufacturing fault, we will arrange an appropriate remedy, which may include a replacement, depending on the nature of the fault.
Please note that normal wear and tear, damage caused by incorrect use, incorrect washing or care, accidental damage, or failure to follow the product's care instructions will not be considered a manufacturing fault.
Returns on Other Products
For products that are not considered personal-use, intimate or hygiene products, returns may be considered where applicable, provided the item is unused, unopened, in its original packaging and in a resalable condition. This within 7 days of receiving the order.
Please contact us before sending anything back. We will advise you on the appropriate process.
Do not send products back without contacting us first.
How to Contact Us
If you need help with an order, please contact us:
📧 admin@bamboosplash.com
📱 WhatsApp: +27 68 731 4334
Please include your order number when contacting us so that we can assist you as quickly as possible.
A little note from Bamboo Splash 🌿
We understand that buying baby products online can sometimes make choosing the right size or product difficult. We're always happy to help before you place your order.
Our goal isn't simply to sell you a product — it's to help you find the right reusable products for your family.